Fulfillment Policy

1. Overview

This Fulfillment Policy outlines the terms and conditions under which Lostimagination ("we," "our," "us") will provide services to clients ("you," "your"). By engaging with our services, you agree to comply with and be bound by this policy.

2. Services Provided

We offer the following done-for-you services:

  • Website Design and Development: Custom website creation tailored to your business needs.
  • SEO and Digital Marketing: Comprehensive SEO strategies and digital marketing campaigns to enhance your online presence.
  • Content Creation: Professional content development including copywriting, graphic design, and video production.
  • Maintenance and Support: Ongoing website maintenance and technical support to ensure optimal performance.

3. Service Delivery

  • Project Initiation: Services commence upon receipt of the initial payment and completion of the project brief.
  • Milestones and Timelines: Projects are divided into milestones with specific deliverables and timelines. We will provide regular updates on progress.
  • Revisions: You are entitled to [insert number] rounds of revisions per milestone. Additional revisions may incur extra charges.

4. Scheduling and Appointments

  • Consultations: Initial consultations and project briefings are conducted virtually through video conferencing platforms.
  • Project Meetings: Regular project meetings are scheduled to discuss progress, feedback, and next steps. Meetings must be scheduled in advance through our booking system.
  • Rescheduling and Cancellations: Meetings can be rescheduled up to 24 hours in advance. Cancellations within 24 hours of the scheduled time may result in a fee.

5. Payment and Fees

  • Service Fees: Fees for our services are outlined in your service agreement and must be paid as per the agreed schedule (e.g., upfront, milestone-based).
  • Payment Methods: We accept payments via credit card, PayPal, or bank transfer.
  • Refunds: Refunds are not provided once work has commenced. If you are dissatisfied with our services, please contact us to discuss your concerns and possible resolutions.

6. Client Responsibilities

  • Project Brief: You agree to provide a clear and detailed project brief, including all necessary materials and information required for us to deliver the services.
  • Feedback and Approvals: Timely feedback and approvals are essential to keep the project on schedule. Delays in feedback may result in timeline adjustments.
  • Communication: Maintain open and timely communication with us regarding your project’s progress, challenges, and any changes in your requirements.

7. Termination of Services

  • Mutual Agreement: Either party may terminate the service agreement with written notice if the other party breaches any material term of this policy.
  • Client Termination: If you choose to terminate the agreement before the completion of the service term, no refunds will be provided for the unused portion of the services.
  • Provider Termination: We reserve the right to terminate the service agreement if you fail to comply with your responsibilities or engage in conduct detrimental to the success of the project.

8. Limitation of Liability

Our liability for any claim arising out of our services shall be limited to the amount you have paid for the services in the 12 months preceding the claim. We are not liable for any indirect, incidental, or consequential damages.

9. Amendments

We may update this Fulfillment Policy from time to time. Any changes will be communicated to you via email or through our online portal.

10. Contact Information

For any questions or concerns regarding this Fulfillment Policy, please contact us at [email protected].